Help
The questions that come up most.
How do I connect to a computer?
Open DeskPair on the computer you want to reach. It shows an ID and a one-time password. Type both into DeskPair on the device you are using. No account is needed for this.
The password changed by itself
It is meant to. The one-time password is replaced after a run of wrong guesses, and in Settings you can have it replaced after every session as well, so a password somebody saw once does not let them back in later.
Can I connect when nobody is there?
No. DeskPair has no unattended mode and installs no service. Somebody has to be signed in with DeskPair open. Turning on start-at-sign-in means it is running again after a restart, but the sign-in screen itself can never be reached.
Why does it need a server at all?
To introduce two computers that do not know each other's address. The signalling server hands each one the other's address and gets out of the way; it never sees what you do. When the networks refuse a direct connection, a relay forwards the encrypted stream without a key to it.
Can I run my own servers?
Yes, and it is a first-class path rather than an afterthought. Point DeskPair's settings at your own signalling server, relay and portal, and nothing of yours reaches us at all.
macOS asks for Screen Recording permission
It has to, before anything can be captured. Grant it in System Settings, Privacy and Security, Screen Recording, then start DeskPair again. macOS ties that consent to the exact application it was granted to, so replacing DeskPair with a build signed differently asks again.
Windows says the publisher is unknown
Windows has not seen enough copies of this build to have an opinion about it yet. Choose More info, then Run anyway. The download page publishes a SHA-256 for every file so you can check you have the one we built.
What does linking a device do?
It lets your saved list of computers follow you. The device proves itself with a key it generates and keeps, so your account password is never typed into or stored on it, and you can revoke any device on its own from Your devices.
How do I delete my account?
Sign in and open Delete your account. It removes the account, every device linked to it and your saved list, and it cannot be undone.
Still stuck
Write to [email protected]. Saying which version you are on and what the other computer is running saves a round trip; the version is in Settings, under About.